Refund policy

At Kandk Export Import Pvt Ltd, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

To be eligible for a return, your item must be in the same condition that you received it, sealed and in its original packaging. You’ll also need the receipt or proof of purchase.

Full Refund is Possible If:

• You received a defective item;
• The ordered item(s) is lost or damaged;
• The ordered item(s) is past its expiry date.

Kandk emarket has a 15 day no questions asked return policy. Should you need to return your products within 15 days of receiving the same, please contact us at [email protected] with your query and return request and we will initiate the return process. Please note original bill and packaging material is need for refund and no refund request will be accepted without the same.

You can always contact us for any return questions at [email protected] or call us at 8791834012

Damaged or Incorrect Products
Please inspect your order upon receipt and contact us immediately if the item is either defective or damaged or also if you have received the wrong item, so that we can evaluate the issue and make it right.

How to Request a Refund:
To request a refund, simply email us your order details at [email protected] or call us at 8791834012 including why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service. 

 

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Kandk Export Import Pvt Ltd Customer Support immediately or within 24 hours of receiving the products, to ensure prompt resolution. Please note that Kandk Export Import will not accept liability for such delivery issues if you fail to notify us within 24 hours of receipt.